Privacy policy

Privacy Policy

Last updated: July 28, 2026

AuraX operates this store and website. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment and transaction details
  • Account information, if you create an account
  • Messages or customer support inquiries you send us
  • Device information, browser information, IP address, and website usage information

How We Collect Information

We collect information when you:

  • Visit or browse our website
  • Place an order
  • Add products to your cart or wishlist
  • Create or use a customer account
  • Contact us for support
  • Sign up for emails or marketing messages

We may also collect information automatically through cookies and similar technologies.

How We Use Your Information

We use personal information to:

  • Process and fulfill orders
  • Provide shipping and delivery updates
  • Respond to customer service requests
  • Process returns, refunds, and exchanges
  • Improve our website, products, and customer experience
  • Prevent fraud and protect our store
  • Send marketing emails or promotional messages if you choose to receive them
  • Comply with legal obligations

Sharing Your Information

We may share personal information with service providers that help us operate our business, including:

  • Shopify, which hosts and powers our online store
  • Payment processors
  • Shipping and fulfillment providers
  • Email and marketing service providers
  • Analytics and advertising partners
  • Customer support tools
  • Legal or regulatory authorities when required by law

We do not sell your personal information for money.

Shopify

Our store is powered by Shopify. Shopify may collect and process personal information to provide checkout, payment, fraud prevention, hosting, analytics, and other services related to your purchase and use of our store.

You can learn more about Shopify’s privacy practices at:

https://www.shopify.com/legal/privacy

Cookies

We use cookies and similar technologies to operate our website, remember preferences, understand site traffic, improve customer experience, and support advertising or analytics.

You may be able to control cookies through your browser settings. Blocking cookies may affect how some parts of the website function.

Marketing Communications

If you sign up for marketing emails, we may send you updates about products, promotions, and store news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at Aurax@auraxgoods.com.

Data Retention

We keep personal information only as long as necessary to provide our services, complete transactions, comply with legal obligations, resolve disputes, and maintain business records.

Security

We use reasonable safeguards to protect personal information. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on where you live, you may have rights to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of certain marketing communications
  • Request information about how your personal information is used or shared

To make a privacy request, contact us at Aurax@auraxgoods.com.

Children’s Privacy

Our website and products are not intended for children. We do not knowingly collect personal information from children.

International Customers

If you purchase from outside the United States, your personal information may be processed in the United States or other countries where our service providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

AuraX
Email: Aurax@auraxgoods.com